Nanouri · Support
Eliary Inc. · Last updated: 2026-09-24
For help with Nanouri, feedback, reports, or appeals, email support@eliary.com. Our first-response window is 24 hours to 7 days. An initial response is not necessarily a final decision.
Tell us what happened, your device and app version, and the title or shared link of the video if relevant. Please leave out unrelated personal information. Do not send sign-in links, account-deletion confirmation links, or private deletion receipts.
You can watch without an account. Starting a video, including a saved path or shared link, requires an internet connection. If it will not open, check your connection and try again.
To use account features, open Profile → Sign in and request an email. Enter its six-digit code in the app, or open its link on the device with Nanouri installed. The code and link share a 15-minute lifetime and can be used only once. Requesting a new email invalidates the previous code and link. Five incorrect code attempts expire that request. If you cannot sign in, contact us without sending the code or forwarding the link.
Open Comments on a video to read the discussion. To post, sign in, choose a public comment name in Profile, and accept the community rules. You can edit or delete your own posts, and report or block from a comment’s menu. For comment reports, moderation questions or appeals, email support@currot.com.
In the video player, open More → Report video or More → Block creator. Both require signing in. For a report, choose a reason and optionally describe the concern in up to 1,000 characters. If you cannot reach the video, you can email us its title or shared link.
Blocking hides the creator’s work for your signed-in account. It does not submit a report. To unblock, open Profile → Blocked creators or Settings → Blocked creators. See the House Policy for content rules and how moderation works.
No app access? Request account deletion on the Nanouri website. If you cannot use the page, email support@eliary.com to request Nanouri account deletion; we verify ownership before acting.
Sign in, then open Profile → Delete account. Use the deletion confirmation email within 5 minutes, review the information, and confirm in the app. Opening the email link alone does not delete your account. This applies to both viewers and creators.
If your account has no inbox and the app offers Confirm with passcode, use your existing sign-in passcode instead. Verification opens the same final confirmation screen; it does not delete anything by itself.
After this device has finished clearing its data, open Profile → Deletion receipts to check progress without signing in. A received request and a completed deletion are different states. Each receipt stays on this device until 90 days after its confirmed completion.
Deleting an account prevents signing up again with the same email. Read the Privacy Policy for the 30-day deletion period, backup timing, and retained-data exceptions. For other privacy requests or trouble accessing the app, email us.
Open Creator Studio to read the reason in your notices and use an available appeal form. You can also email support@eliary.com about a moderation decision. Describe the decision and relevant context; do not send login credentials.